Contact Us

We're here to help!

For all questions regarding your account, making a payment, a statement or generalized customer service questions – please contact – Customer Service at:
Email –
Phone – 855-289-6007
LiveChat – > select chat with a Live Agent on the bottom right of the webpage

For all questions about your account balance, delinquency notices, payment plan requests and fee waiver requests – please contact – Delinquencies at:
Email –
Phone – 855-289-6007 > request to speak to delinquencies

For all questions about selling/refinancing your unit or purchasing a unit – please contact – Resales at:
Email –
Order a resale directly at – > select “order a resale certificate”
Phone – 855-289-6007 > Request to speak to resales

For all questions regarding violation notices or compliance questions/submissions – please contact - Dallas/Fort Worth compliance at:
Email –
Phone – 214-445-2765

For all questions about Amenity Access(pool gates/keys, gate remotes/keys/access devices) – please contact – Dallas/Fort Worth Amenity Access at:
Email –
Phone – 512-943-7219, EXT 1206  

For any emergency maintenance items or after hours maintenance items please contact – Dallas Maintenance Division at:
Phone – 214-445-2721
In the event that it prompts you to leave a voicemail,  be sure to include your name, address, unit number, description of the emergency and best contact number in the voicemail. We will return you call as soon as we have received your voicemail and a vendor can be confirmed to be dispatched.